الشروط والأحكام
مرحبًا بك في Zoom Ride
، نحن ندير تطبيق Zoom Ride
ونتحكم فيه ونقدم لك الخدمات وفقًا للإشعارات والشروط والأحكام المنصوص عليها في
هذه الاتفاقية ("الاتفاقية"). هذه الاتفاقية بينك ("أنت" أو
"لك" أو "ملكك") و [Opio،
LLC] والشركات التابعة لها
والشركات التابعة لها ("Zoom Ride"
أو "نحن" أو "نحن" أو "خاصتنا") فيما يتعلق بك
استخدام تطبيق Zoom Ride
و / أو موقع الويب و / أو النظام الأساسي التكنولوجي (مجتمعين ، "Zoom Ride Platform") وخدماتنا (على
النحو المحدد أدناه). يرجى قراءة هذه الاتفاقية بعناية قبل استخدام منصة Zoom Ride أو خدماتنا. بالإضافة
إلى ذلك ، عند استخدام تطبيقنا أو أي من خدماتنا ، ستخضع للقواعد والإرشادات
والسياسات والشروط والأحكام السارية على هذه الخدمة ، ويتم دمجها في هذه الاتفاقية
من خلال هذا المرجع. يشير الوصول إلى منصة ZOOM Ride
أو تصفحها أو استخدامها بأي طريقة أخرى إلى موافقتك على جميع البنود والشروط
الواردة في هذه الاتفاقية ، لذا يرجى قراءة هذه الاتفاقية بعناية قبل المتابعة.
يرجى ملاحظة ما يلي: أن هذه الاتفاقية تحتوي
على بند تحكيم يحكم استخدامك لهذا التطبيق ، وطريقة تسوية النزاعات باستخدام ZOOM RIDE. يُرجى مراعاة أن أي
نزاع يتم تسويته من خلال ZOOM RIDE
يجب أن يكون على أساس القدرة الفردية ؛ وبناءً عليه ، لا يُسمح بالمدعي أو عضو
الفصل في أي فئة أو الإجراءات التمثيلية. يخضع هذا النزاع للتحكيم النهائي
والتحكيم الملزم.
التغييرات والتعديلات على هذه الاتفاقية
يحق لنا في أي وقت ودون إشعار مسبق ، وفقًا
لتقديرنا الخاص ، مراجعة هذه الاتفاقية أو فرض شروط وأحكام جديدة فيما يتعلق
بالوصول إلى الخدمات أو استخدامها. يجب أن تكون هذه المراجعات والإضافات سارية فور
نشر الشروط والأحكام المنقحة أو الإضافية. أنت مسؤول عن مراجعة هذه الاتفاقية بشكل
دوري عن أي تعديل قد يؤثر على حقوقك أو التزاماتك. أنت توافق على أنه سيتم اعتبارك
على علم وملتزم بأي تعديل يطرأ على هذه الاتفاقية. إن أي وصول إلى منصة Zoom Ride أو استخدامك لخدماتنا
بعد المراجعات أو الإضافات إلى هذه الاتفاقية سيشكل ويُعتبر موافقتك على هذه
المراجعات أو الإضافات.
الخدمات
Zoom Ride Platform
هي عبارة عن منصة يمكن من خلالها للأشخاص الراغبين في خدمات النقل
("الراكبون") مقابلة مزودي الخدمة (كل منهم "سائق") الذين
يقدمون بدورهم خدمات نقل الراكب إلى الوجهة التي يريدها الراكب و / أو قد تقدم
خدمات التوصيل والخدمات اللوجستية ("الخدمة").
يجب أن يحتفظ السائق والراكب (يشار إليهما
مجتمعين باسم "المستخدم" أو "المستخدمون") بحساب في Zoom Ride حتى يتمكنوا من الوصول
إلى هذه الخدمة أو استخدامها. يجب على المستخدم التسجيل للحصول على حساب مستخدم
شخصي نشط والحفاظ عليه (الموضح أدناه).
بصفتك مستخدمًا ، فإنك توافق على أن تطبيق Zoom Ride يمكنه ربطك إما بسائق أو
رايدر باستخدام كفاءة النظام الأساسي والموقع ووجهتك وتفضيلات المستخدم وإلغاء أي
ترتيب تم إجراؤه بين السائق والراكب.
للأغراض الأمنية ، إذا بدأ السائق أو السائق
ميزة زر SOS داخل تطبيق ZOOM RIDE ، فإننا نعيش البث
والتسجيل (مع الصوت) داخل المركبات من خلال الكاميرات الموجودة داخل جهاز القيادة
و / أو القرص. يمكن مشاهدة و / أو تسجيل جميع السائقين والسائقين وغيرهم من
الأشخاص داخل سيارات ZOOM RIDER
(بما في ذلك القاصرون) (مع الصوت) في أي وقت. يمكن أيضًا مشاهدة و / أو تسجيل
الأشخاص خارج السيارة ولكن في محيطها الفوري. أنت تقر وتوافق على أن (أ) ZOOM RIDE هو المالك الوحيد لجميع
هذه التسجيلات الأمنية و (2) سيتم الاحتفاظ بجميع تسجيلات الأمان هذه عن طريق ZOOM RIDE وفقًا لسياسة الخصوصية
الخاصة بنا.
في كل مرة يطلب فيها الراكب أو يستخدم خدماتنا
، يوافق الراكب على هذا التسجيل الأمني نيابةً عنه أو نيابةً عنه وأي شخص آخر
يدعو السائق إلى السيارة (بما في ذلك القاصرون) كل رايدر هو المسؤول وحده عن ضمان
أن أي شخص آخر هو أو هي تدعو إلى سيارة ZOOM RIDE
يكون على دراية تامة بهذه التسجيلات والموافقات على أن يتم تسجيلها قبل أن يدخل
هذا الشخص إلى أي مسافة زووم. من خلال الدخول في مركبة ZOOM
RIDE ، يوافق كل رايدر على حصوله أو حصولها على
هذه الموافقة من هؤلاء الأشخاص الآخرين. في كل مرة يقبل السائق ركوب أو يستخدم
خدماتنا ، يوافق السائق على تسجيل الأمان هذا.
حساب المستخدم والمعلومات
من أجل استخدام خدماتنا ، يجب عليك التسجيل
للحصول على حساب مستخدم شخصي نشط والحفاظ عليه ("حساب المستخدم"). يتطلب
تسجيل الحساب منك تقديم معلومات شخصية معينة إلى Zoom Ride
، مثل اسمك وعنوانك ورقم هاتفك المحمول وعمرك ، بالإضافة إلى طريقة دفع صالحة
واحدة على الأقل مدعومة من Zoom Ride.
[من أجل استخدام خدماتنا ، يجب أن يكون لدى السائقين في جميع الأوقات صورة حساب
نشطة تكون عبارة عن صورة معرف رخصة القيادة الخاصة بهم أو صورة معتمدة من Zoom Ride كصورة حساب نشطة.] [DISCUSS] أنت توافق على الحفاظ
على دقة وكاملة ، ومعلومات محدثة في حساب المستخدم الخاص بك. قد يؤدي إخفاقك في
الحفاظ على معلومات حساب مستخدم دقيقة وكاملة وحديثة ، بما في ذلك على سبيل المثال
لا الحصر ، وجود طريقة دفع غير صالحة أو منتهية الصلاحية في الملف [أو فشل السائق
في الحفاظ على صورة حساب نشطة] ، إلى عدم قدرتك على الوصول إلى الخدمات أو
استخدامها. أنت مسؤول عن جميع الأنشطة التي تحدث ضمن حساب المستخدم الخاص بك ،
وتوافق على الحفاظ على أمان وسرية اسم المستخدم وكلمة المرور لحساب المستخدم الخاص
بك في جميع الأوقات. لا يجوز لك امتلاك سوى حساب مستخدم واحد ، ما لم تسمح Zoom Ride كتابةً بخلاف ذلك.
لا يجوز الوصول إلى منصة Zoom
Ride واستخدامها إلا من قبل الأشخاص الذين يمكنهم
إبرام عقود ملزمة قانونًا بموجب القانون المعمول به. يجب ألا تكون منصة Zoom Ride متاحة للقصر (الأشخاص
الذين تقل أعمارهم عن 18 عامًا). عندما توافق على أن تكون مستخدمًا ، فإنك تقر
وتتعهد بأن عمرك لا يقل عن 18 عامًا. كما أنك تقر وتضمن أن لديك القدرة والحق
والسلطة للدخول في شروط وأحكام هذه الاتفاقية والالتزام بها. لا يجوز لك السماح
لأشخاص آخرين باستخدام حساب المستخدم الخاص بك ، وتوافق على أنك المستخدم المفوض
الوحيد لحسابك.
بصفتك صاحب حساب مستخدم ، فإنك توافق على (أ)
إخطارنا على الفور بأي استخدام غير مصرح به لكلمة المرور أو الحساب أو أي خرق آخر
للأمن ، و (ب) التأكد من أنك تخرج دائمًا من حسابك في نهاية كل جلسة. أنت توافق
على أن Zoom Ride لا يمكن ولن يكون
مسؤولاً عن أي خسارة أو ضرر ينشأ عن عدم امتثالك لهذه المتطلبات.
عند فتح حساب معنا ، تأكد دائمًا من تقديم
معلومات صحيحة وصحيحة ومعلومات كاملة. إذا اكتشفنا أن المعلومات التي قدمتها لنا
غير صحيحة أو غير كافية ، فسيؤدي ذلك إلى انتهاك الشروط والأحكام المنصوص عليها
هنا ؛ وقد لا يترك لنا أي خيار سوى إنهاء حسابك على خدمتنا.
التواصل مع Zoom
Ride
وفقًا لهذه الاتفاقية أو باستخدام خدمات Zoom Ride ، يوافق المستخدمون على
تلقي اتصالات متنوعة من Zoom Ride.
وهذا يشمل ما يلي: الرسائل القصيرة أو الرسائل النصية ؛ المكالمات؛ ودفع
الإخطارات. يوافق المستخدمون على أن الرسائل النصية القصيرة أو الرسائل النصية أو
المكالمات أو الرسائل المسجلة مسبقًا قد يتم إنتاجها من خلال أنظمة الاتصال
الهاتفي الآلية.
قد يشمل أي نوع من الاتصالات من Zoom Ride ، على سبيل المثال لا
الحصر ، العناصر التالية: الاتصالات التشغيلية حول حساب المستخدم الخاص بك أو
استخدام خدمات Zoom Ride.
يتضمن ذلك تحديثات حول الميزات الجديدة والحالية على الموقع الإلكتروني أو التطبيق
، والاتصالات التسويقية والإعلانية حول العروض الترويجية منا أو من شركائنا
الخارجيين. يتضمن هذا أيضًا أي أخبار حول Zoom Ride
وأنواع أخرى من أخبار وتطورات الصناعة. ستنطبق الأسعار والرسوم القياسية للرسائل
النصية التي يطبقها مزود الشبكة على الرسائل النصية التي سيتم إرسالها.
إذا لم تعد ترغب في تلقي اتصالات مثل رسائل
البريد الإلكتروني الترويجية والتسويقية ، فيمكنك إلغاء الاشتراك وحذف نفسك من
قائمة البريد الإلكتروني الترويجية الخاصة بنا عن طريق النقر على خيار البريد
الإلكتروني غير المشترك في العرض الترويجي. إذا لم تعد ترغب في تلقي أي مكالمات أو
رسائل أو نصوص ترويجية ، فيمكنك القيام بذلك باتباع التعليمات الواردة فيها.
الوصول إلى الشبكة والأجهزة
أنت مسؤول عن الحصول على الوصول إلى شبكة
البيانات اللازمة لاستخدام الخدمات. قد يتم تطبيق رسوم وأسعار بيانات ومراسلة شبكة
الهاتف المحمول الخاصة بك إذا قمت بالوصول إلى الخدمات أو استخدامها من جهازك. أنت
مسؤول عن الحصول على وتحديث الأجهزة أو الأجهزة المتوافقة اللازمة للوصول إلى
الخدمات والتطبيقات واستخدامها وأي تحديثات لها. لا تضمن Zoom
Ride أن الخدمات ، أو أي جزء منها ، سيعمل على أي
أجهزة أو أجهزة معينة. بالإضافة إلى ذلك ، قد تتعرض الخدمات لأعطال وتأخيرات
متأصلة في استخدام الإنترنت والاتصالات الإلكترونية.
الإحالة والترويج
قد توفر Zoon Ride
، وفقًا لتقديرها الخاص ، عروض ترويجية ذات ميزات مختلفة لأي مستخدمين أو مستخدمين
محتملين. لن يكون لهذه العروض الترويجية ، ما لم يتم تقديمها لك ، أي تأثير من أي
نوع على الاتفاقية أو العلاقة مع Zoom Ride.
تحتفظ Zoom Ride بالحق في حجب أو خصم
الأرصدة أو المزايا التي تم الحصول عليها من خلال عرض ترويجي في حال قررت Zoom Ride أو اعتقدت أن استرداد
العرض الترويجي أو استلام الرصيد أو الميزة كان عن طريق الخطأ أو الاحتيال
الدفع / طريقة الشحن
بصفتك راكبًا ، فأنت تدرك وتوافق على أن طلب و
/ أو استخدام الخدمات سيؤدي إلى تحميلك رسوم ("الرسوم"). تشمل رسوم
الخدمات الأسعار والرسوم الأخرى المطبقة ورسوم العبور والرسوم الإضافية والضرائب
على النحو المنصوص عليه في تطبيق Zoom Ride
، بالإضافة إلى أي نصائح للسائق تختار دفعها. تتمتع Zoom
Ride بالسلطة وتحتفظ بالحق في تحديد الأسعار
وتعديلها من خلال عرض سعر مشوار محدد لك في وقت تقديم الطلب. قد يختلف السعر بناءً
على نوع الخدمة التي تطلبها كما هو موضح في تطبيق Zoom Ride.
أنت مسؤول عن مراجعة عرض الأسعار المعمول به داخل تطبيق Zoom
Ride وستكون مسؤولاً عن جميع الرسوم المتكبدة ضمن
حساب المستخدم الخاص بك بغض النظر عن إدراكك لهذه الرسوم أو مبالغها. قد تقوم Zoom Ride بتحديث أي من رسوم
الخدمات في أي وقت.
أجرة
سيقدم لك Zoom Ride
أجرة ("أجرة") عند تقديم طلب للحصول على خدمات النقل
("الركوب"). لا يزال عرض الأسعار هذا خاضعًا للتعديل أو التغيير حتى يتم
تأكيد طلب الرحلة. ومع ذلك ، أثناء رحلتك إذا قمت بتبديل وجهتك أو تغييرها ، أو
أضفت أو توقفت عدة مرات ، أو بأي شكل من الأشكال الغش أو محاولة إساءة استخدام
منصة Zoom Ride ، فلدينا خيار إلغاء
السعر المعروض لك وبدلاً من ذلك فرض رسوم متغيرة تعتمد الأجرة على عاملين ¬ -
الوقت بالإضافة إلى مسافة رحلتك.
رسوم الإلغاء
يحق للركاب إلغاء أي مشوار مطلوب ، ولكن مثل
هذا الإلغاء سيؤدي إلى دفع رسوم. عندما يتم تقديم طلب ركوب ولكنك ترفض أو تفشل في
تلبية هذا الطلب ، يرجى ملاحظة أن هذا سيؤدي إلى دفع رسوم. قد يتم تحصيل رسوم منك
أيضًا إذا فشلت في الحضور بعد طلب مشوار. يجب توفير معلومات إضافية في تطبيق Zoom Ride عند محاولة الإلغاء.
رسوم الضرر
ستكون مسؤولاً عن تكلفة الإصلاح عن الأضرار أو
التنظيف الضروري للمركبات والممتلكات الناتجة عن استخدام الخدمات ضمن حسابك بما
يتجاوز الأضرار العادية "البلى" والتنظيف اللازم ("الإصلاح أو
التنظيف") . في الحالات التي يبلغ فيها السائق أن الراكب قد اتخذ إجراءً
يتطلب إصلاح أو تنظيف مركبة السائق ، يوافق الراكب على دفع "رسوم الضرر"
التي تصل إلى 250 دولارًا. سيعتمد هذا المبلغ على نوع الضرر (سيتم تحديد ذلك من
خلال التقدير المطلق لـ Zoom Ride).
نحن نحتفظ بالحق ، لكننا لسنا ملزمين بالتحقق أو طلب أي نوع من الوثائق المتعلقة
بالأضرار قبل معالجة رسوم الضرر.
فترات الذروة
يرجى ملاحظة أنه خلال فترة ارتفاع الطلب على
الخدمة ، من المرجح أن تزيد أسعارنا. بناءً على هذه الاتفاقية ، فإنك تقبل وتقر
بأن الرسوم قد تزيد عندما يكون هناك طلب كبير على الخدمات. سنبذل قصارى جهدنا
لإبلاغك إذا كانت هناك أي مضاعفات عالية الطلب سارية في وقت تقديم الطلب.
سياسة الاسترجاع
يرجى ملاحظة أن جميع المدفوعات أو الرسوم
المدفوعة غير قابلة للاسترداد ونهائية لجميع المدفوعات التي تتم على هذا النظام الأساسي
إما أنك اخترت إنهاء استخدام تطبيق Zoom Ride
أو لأي غرض آخر باستثناء ما تحدده Zoom Ride.
تفويض بطاقة الائتمان
عند إضافة طريقة دفع جديدة أو كل طلب مشوار ،
قد تطلب Zoom Ride
الإذن بطريقة الدفع التي حددتها للتحقق من صحة عملية الدفع ، والتأكد من تغطية تكلفة
الرحلة ، والأهم من ذلك الحماية من سلوك غير قانوني أو غير مصرح به.
هذا التفويض ليس تهمة. ضع في اعتبارك أنه قد
يقلل من رصيدك المتاح بمقدار مبلغ التفويض حتى دورة المعالجة التالية للبنك الذي
تتعامل معه. في حالة تجاوز مبلغ التفويض الخاص بنا المبلغ الإجمالي للإيداع في
حسابك ، فمن الممكن أن تخضع لسحب على المكشوف من رسوم NSF
من قبل البنك الذي أصدر بطاقة الخصم أو بطاقة الدفع المسبق الخاصة بك. لا يمكن
تحميل Zoom Ride المسؤولية عن هذه الرسوم
ولن تتمكن من مساعدتك في استعادتها من البنك المصدر الخاص بك.
مدفوعات للسائقين
سيتلقى السائقون مدفوعات مقابل أحكام الخدمات
وفقًا للشروط المقدمة عند التسجيل في تطبيق Zoom Ride
للسائق والذي يشكل جزءًا من هذه الاتفاقية.
قيود
وفقًا لشروط وأحكام هذه الاتفاقية ، نمنحك
بموجب هذا ترخيصًا محدودًا وقابل للإلغاء وغير قابل للتحويل وغير حصري للوصول إلى
`` تطبيق Zoom Ride
'' واستخدامه فقط لغرض الخدمة الموصوفة هنا وليس من أجل أي استخدام أو استخدام
تجاري نيابة عن أي طرف ثالث ، باستثناء ما هو مسموح به صراحة مسبقًا. يجب أن يؤدي
أي خرق لهذه الاتفاقية إلى إلغاء فوري للترخيص الممنوح في هذه الفقرة دون سابق
إنذار لك.
باستثناء ما هو مسموح به في الفقرة أعلاه ، لا
يجوز لك إعادة إنتاج هذا التطبيق أو أي جزء منه أو توزيعه أو عرضه أو بيعه أو
تأجيره أو نقله أو إنشاء أعمال مشتقة منه أو ترجمته أو تعديله أو إجراء هندسة
عكسية له أو تفكيكه أو فك تجميعه أو استغلاله بطريقة أخرى. صراحة من قبلنا
كتابيًا. لا يجوز لك أي استخدام تجاري لأي من المعلومات المقدمة على التطبيق أو
الموقع أو استخدام أي موقع لصالح شركة أخرى ما لم نسمح بذلك صراحة مسبقًا. نحتفظ
بالحق في رفض الخدمة و / أو إنهاء الحسابات و / أو إلغاء الطلبات لأي سبب أو بدون
سبب على الإطلاق.
يوافق المستخدمون على أنهم لن يشاركوا في أي
مما يلي:
1. مطاردة أو تهديد أو مضايقة أي شخص أو حمل
أي أسلحة عند استخدام الخدمة ؛
2. تنتهك أي قانون أو تشريع أو قاعدة أو
تصريح أو مرسوم أو لائحة ؛
3. التدخل في أو تعطيل منصة Zoom Ride أو الخوادم أو الشبكات
المتصلة بمنصة Zoom Ride
؛
4. نشر معلومات أو التفاعل على منصة أو خدمات
Zoom Ride بطريقة احتيالية أو
تشهيرية أو مسيئة أو فاحشة أو بذيئة أو ذات توجه جنسي أو مضايقة أو غير قانونية ؛
5. استخدام منصة Zoom
Ride بأي طريقة تنتهك حقوق أي طرف ثالث ، بما في
ذلك: حقوق الملكية الفكرية أو حقوق النشر أو براءات الاختراع أو العلامات التجارية
أو الأسرار التجارية أو حقوق الملكية الأخرى أو حقوق الدعاية أو الخصوصية ؛
6. نشر أو إرسال بريد إلكتروني أو نقل أي
تعليمات برمجية أو ملفات أو برامج ضارة مصممة لمقاطعة أو إتلاف أو تدمير أو تقييد
وظائف أي برنامج أو جهاز كمبيوتر أو معدات اتصالات أو اعتراض أو مصادرة أي نظام أو
بيانات أو معلومات شخصية خلسة
7. تعديل أو تكييف أو ترجمة أو هندسة عكسية
أو فك أو فك أو تفكيك أي جزء من Zoom Ride Platform
أو أي برنامج مستخدم على أو من أجل Zoom Ride Platform
؛
8. تلف البيانات أو اختراق أي جانب من جوانب
الخدمة أو التسبب في استفزاز لمستخدمي Zoom Ride Platform
الآخرين.
9. إرسال أي بريد عشوائي [أي مواد إعلانية أو
ترويجية غير مرغوب فيها] أو مخطط لتعطيل أداء مرافق الكمبيوتر أو الوصول إليها من
خلال أي جزء من Zoom Ride Platform
؛
10. تحميل صور أو مقاطع فيديو فاحشة وفاسدة
بما في ذلك على سبيل المثال لا الحصر المواد الإباحية.
11. تأجير أو تأجير أو إقراض أو بيع أو إعادة
توزيع أو ترخيص أو ترخيص من الباطن لمنصة Zoom Ride
أو الوصول إلى أي جزء من Zoom Ride Platform
؛
TERMS & CONDITIONS
Please read carefully ZOOM RIDE TERMS & CONDITIONS scroll to the end please
Introduction
Welcome to Zoom Ride app
Zoom Ride is committed to serving you better and ensuring your data and information you submit to us are safe and protected. This privacy policy set out how we collect, use and protect your information.
While using Zoom Ride application (“App”) and website (“Zoom Ride Platform”) we will ask you to supply us with some information about you which can be personal or non-personal information and other information that we will expressly list out in this privacy policy ( “Privacy Policy”). The essence of all the information we ask you to supply us is to enable us not only improve the services we offer you but to also serve you better, thereby ensuring you are maximally satisfied.
By accessing and using the Zoom Ride Platform and/or Service, you consent to our collection, storage, use and disclosure of your personal information and other information as described in this Privacy Policy. Please contact us immediately if you have questions regarding our practices with respect to your information.
The Information we collect
Zoom Ride collects the following data from you:
Email address
We collect personal information when you sign up for our Services, when you access our Services or otherwise provide us with the information, which you agree to supply us as accurate.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the company.
Other information we collect includes demographics through user survey, Criminal history of driver as allowed by the law.
How we use your data
We use the information we collect from you for the following:
Submission, Storage, Sharing of Personal Data and Confidential information
We respect your privacy and we understand the salient and confidential nature of the information you provide to us; so we assure you that all information supplied to us will be held privileged. However, there are times we may disclose your information to third parties, this includes:
Please note that we are not limited by this privacy policy from disclosing your information that are not personal to our affiliates, advertisers, partners or a third party at our discretion in which such discretion will be exercised reasonably. Also in the event of any change, modification or alteration in our operational activities, such modification or changes will be brought to your notice promptly by posting such update on the Zoom Ride app.
Please ensure to keep your confidential information and password away from third parties; please note that we will not be responsible for any unauthorized or improper use of the Confidential Information or Other Information that you voluntarily share.
It is your responsibility to protect your own username and password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your personal information at your own risk.
If you notice your account has been breached, please inform us of it promptly.
In the event of any change, modification or alteration in our operational activities, such modification or changes will be brought to your notice promptly by posting such update on our application or through an email update.
Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Personal Data collected for purposes related to the performance of a contract between us and you shall be retained until such contract has been fully performed.
Personal Data may be retained for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Data can also be retained for the purpose of curtailing fraud and security purposes. The personal data that you provide when registering with Zoom Ride is retained until you ask us to delete it.
Zoom Ride app can also retain data if the account holder is unruly or commits a grievous offence against Zoom Ride so that such user does not have the opportunity to register with Zoom Ride again.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
Children’s Privacy
Zoom Ride is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact our support team.
Data Transfer
All the information you supplied to us are safe and secure. Your Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
We have put in place various measures to ensure your information is safe and confidential from third parties. We further assure you that on no account will your information be transferred to any unsafe jurisdiction or organization, or contrary to the terms set out in this privacy policy.
Unsubscribe/Opt-out
You may unsubscribe to our e-newsletters or updates at any time through the unsubscribe link at the footer of all e-mail communications. You can also opt out of receiving text messages from Zoom Ride app, Push Notifications(This can however restrict or prevent you from being updated about important information like notification message that your ride has arrived) and Location Information (i.e by making your location unknown to others.) . In other words, we offer you the chance to "opt-out" from having your personally identifiable information used for particular functions, when we ask you for this detail. Please note that the location of the rider and driver cannot be hidden, they are compulsory for the service to be effective.
When you register on Zoom Ride app, if you do not want to receive any additional material or notifications from us, you can show your preference on our registration form.
Privacy Policies of Other Websites
We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our Website or its Content, and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Confidential Information and Other Information.
Changes to this Privacy Policy
We shall have the right at any time and without prior notice, at our sole discretion, to revise this Privacy Policy or to impose new terms and conditions with respect to access to or use of the Services. Such revisions and additions shall be effective immediately upon posting the revised or additional terms and conditions. You are responsible for reviewing this Privacy Policy periodically for any modification that may affect your rights or obligations. You agree that you shall be deemed to be apprised of and bound by any modification to this Privacy Policy. Any access of the Zoom Ride Platform or use of our Services by you after revisions or additions to this Privacy Policy shall constitute and be deemed to be your acceptance of such revisions or additions.
Viewing by Others
Note that whenever you voluntarily make your Confidential Information or Other Information available for viewing by others online through this Website or its Content, it may be seen, collected and used by others, and therefore, we cannot be responsible for any unauthorized or improper use of the Confidential Information or Other Information that you voluntarily share.
Security/protection of your information
We appreciate and value the information you give to us so we take precautions to protect your information. When you submit sensitive information, your information is protected both online and offline. Whenever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable and we cannot guarantee its absolute security. We are committed to protecting your data. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Assignment of Rights
In the event of an assignment, sale, joint venture, or other transfer of some or all of our assets, you agree we can assign, sell, license or transfer any information that you have provided to us. Please note, however, that any purchasing party is prohibited from using the Confidential Information or Other Information submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy without your prior consent.
Contact/Enquiry
For any question about this privacy, kindly contact us on the following:
Telephone no: +1-888-303-4880
Email: info@myzoomride.com
TERMS AND CONDITIONS
Zoom Ride does not discriminate. Zoom Ride follows all federal, state, and local laws prohibiting discrimination. Driver and Rider photos are provided for the safety of both Drivers and Riders. Zoom Ride will also make every attempt to accommodate requests based on religious practice and disability access.
Welcome to the Zoom Ride, we run and control Zoom Ride app and we provide services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). This Agreement between you (“you”, “your” or “yours”) and Opio, LLC and its subsidiaries and affiliates (“Zoom Ride,” “we,” “us” or “our”) with respect to your use of the Zoom Ride application, website, and/or technology platform (collectively, the “Zoom Ride Platform”) and our Services (as defined below). Please read this Agreement carefully before using the Zoom Ride Platform or our Services. In addition, when you use our app or any of our services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. ACCESSING, BROWSING OR OTHERWISE USING THE ZOOM RIDE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
PLEASE TAKE NOTICE: THAT THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE WHICH GOVERN YOUR USE OF THIS APP, AND THE MANNER OF SETTLING DISPUTES WITH ZOOM RIDE. PLEASE BEAR IT IN MIND THAT ANY DISPUTE TO BE RESOLVED WITH ZOOM RIDE MUST BE ON AN INDIVIDUAL CAPACITY; AND THEREFORE, PLAINTIFF OR CLASS MEMBER IN ANY CLASS, OR REPRESENTATIVE ACTIONS ARE NOT ALLOWED. SUCH DISPUTE SHALL BE SUBJECT TO A FINAL ARBITRATION AND BINDING ARBITRATION.
Changes and Modifications to this Agreement
We shall have the right at any time and without prior notice, at our sole discretion, to revise this Agreement or to impose new terms and conditions with respect to access to or use of the Services. Such revisions and additions shall be effective immediately upon posting the revised or additional terms and conditions. You are responsible for reviewing this Agreement periodically for any modification that may affect your rights or obligations. You agree that you shall be deemed to be apprised of and bound by any modification to this Agreement. Any access of the Zoom Ride Platform or use of our Services by you after revisions or additions to this Agreement shall constitute and be deemed to be your acceptance of such revisions or additions.
The Services
Zoom Ride Platform is a platform whereby persons desiring transportation services (‘’Riders’’) are able to meet service providers (each a ‘’Driver’’) who in turn offers to the Rider transportation services to the Rider’s desired place of destination and/or may provide for delivery services and logistics (the “Service”).
The Driver and the Rider (collectively referred to as ‘’User” or “Users”’) must maintain an account with Zoom Ride in order to be able to access or use this Service. A User must register for and maintain an active personal User Account (defined below).
As a User, you agree that Zoom Ride app can link you up with either a Driver or a Rider using the platform efficiency, location, your destination, user preferences, and cancellation of any arrangement made between Driver and a Rider.
FOR SECURITY PURPOSES, IF AN RIDER OR DRIVER INITIATES THE SOS BUTTON FEATURE WITHIN THE ZOOM RIDE APP, WE LIVE STREAM AND RECORD (WITH AUDIO) INSIDE THE VEHICLES THROUGH CAMERAS WITHIN THE DRIVER VEHICLES AND/OR THROUGH THE CAMERA OF THE RIDER’S DEVICE. ALL DRIVERS, RIDERS AND OTHER PERSONS WITHIN ZOOM RIDER VEHICLES (INCLUDING MINORS) MAY BE VIEWED AND/OR RECORDED (WITH AUDIO) AT ANY TIME. PERSONS OUTSIDE OF A VEHICLE BUT WITHIN ITS IMMEDIATE VICINITY MAY ALSO BE VIEWED AND/OR RECORDED`. YOU ACKNOWLEDGE AND AGREE THAT (A) ZOOM RIDE IS THE SOLE OWNER OF ALL SUCH SECURITY RECORDINGS AND (II) ALL SUCH SECURITY RECORDINGS WILL BE MAINTAINED BY ZOOM RIDE IN ACCORDANCE WITH OUR PRIVACY POLICY.
EACH TIME A RIDER REQUESTS OR USES OUR SERVICES, THE RIDER CONSENTS TO THIS SECURITY RECORDING ON BEHALF OF HIS OR HERSELF AND ANY OTHER PERSONS THAT RIDER INVITES INTO THE VEHICLE (INCLUDING MINORS). EACH RIDER IS SOLELY RESPONSIBLE FOR ENSURING THAT ANY OTHER PERSON HE OR SHE INVITES INTO A ZOOM RIDE VEHICLE IS FULLY AWARE OF THESE RECORDINGS AND CONSENTS TO BEING RECORDED BEFORE SUCH PERSON ENTERS ANY ZOOM RIDE VEHICLE. BY ENTERING A ZOOM RIDE VEHICLE, EACH RIDER AGREES THAT HE OR SHE HAS RECEIVED SUCH CONSENT FROM SUCH OTHER PERSONS. EACH TIME A DRIVER ACCEPTS A RIDE OR USES OUR SERVICES, THE DRIVER CONSENTS TO THIS SECURITY RECORDING.
User Account and Information
In order to use our Services, you must register for and maintain an active personal user account (“User Account”). Account registration requires you to submit to Zoom Ride certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method supported by Zoom Ride. In order to use our Services, Drivers must at all times have an active account picture that is their driver’s license id photo or a photo approved by Zoom Ride as an active account picture. You agree to maintain accurate, complete, and up-to-date information in your User Account. Your failure to maintain accurate, complete, and up-to-date User Account information, including without limitation, having an invalid or expired payment method on file or a Driver’s failure to maintain an active account photo, may result in your inability to access or use the Services. You are responsible for all activity that occurs under your User Account, and you agree to maintain the security and secrecy of your User Account username and password at all times. Unless otherwise permitted by Zoom Ride in writing, you may only possess one User Account.
The Zoom Ride Platform may only be accessed and used by persons who can form legally binding contracts under applicable law. The Zoom Ride Platform shall not be available to minors (persons under the age of 18). When you agree to be a User, you represent and warrant that you are at least 18 years old. You also represent and warrant that you have the capacity, right and authority to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons to use your User Account, and you agree that you are the sole authorized user of your account.
As a User Account holder, you agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you always exit from your account at the end of each session. You agree that Zoom Ride cannot and will not be liable for any loss or damage arising from your failure to comply with these requirements.
When you open an account with us, ensure to always provide true, correct information and complete information. If we find out that the information you provide to us is incorrect or inadequate, it will result to a breach of the terms and conditions set forth herein; and may leave us with no choice than to terminate your account on our service.
Communications with Zoom Ride
Pursuant to this Agreement or by using the Zoom Ride Services, Users agree to receive various communications from Zoom Ride. This includes the following: e-mail; SMS or text messages; calls; and push notifications. Users agree that SMS or texts, calls or messages that are prerecorded may be produced through automated telephone dialing systems.
Any type of communications from Zoom Ride, may include but are not limited to the following items:operational communications about your User account or using the Zoom Ride Services. This includes updates about new and existing features on the website or application, marketing and advertising communications about promotions from us or our third-party partners. This also includes any news about Zoom Ride and other types of industry news and developments. Standard text messaging rates and charges applied by your network provider will apply to the text messages that will be sent.
IF YOU NO LONGER WANT TO RECEIVE COMMUNICATIONS LIKE PROMOTIONAL AND MARKETING EMAILS, YOU CAN UNSUBSCRIBE AND REMOVE YOURSELF FROM OUR PROMOTIONAL EMAILING LIST BY CLICKING THE UNSUBSCRIBE OPTION FOUND IN THE PROMOTIONAL EMAIL. IF YOU NO LONGER WANT TO RECEIVE ANY PROMOTIONAL CALLS, MESSAGES OR TEXTS, YOU MAY DO SO BY FOLLOWING THE INSTRUCTIONS THEREIN.
Network Access and Devices
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Zoom Ride does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
Referral and Promotion
Zoon Ride, in its sole discretion, may make available promotions with different features to any Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with Zoom Ride. Zoom Ride reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that Zoom Ride determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.
In connection with any promotions or promotion codes, You agree that:
From time to time, Zoom Ride may offer Users incentives to refer your friends and family to become new Riders of the Zoom Ride Platform (the “Referral Program”). These incentives may come in the form of Zoom Ride credits or any other form as Zoom Ride deems appropriate. Zoom Ride may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion. Your distribution of Zoom Ride codes and participation in the Referral Program is subject to this Agreement and the specific Referral Program rules.
Payment/Manner of Charging
As a Rider, you understand and agree that a request and/or use of the Services will result in charges to you (“Charges”). Charges for Services include Fares and other applicable fees, tolls, surcharges, and taxes as set forth in the Zoom Ride app, plus any tips to the Driver that you elect to pay. Zoom Ride has the authority and reserves the right to determine and modify pricing by quoting you a price for a specific ride at the time you make a request. Pricing may vary based on the type of service you request as described in the Zoom Ride app. You are responsible for reviewing the applicable price quote within the Zoom Ride app and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof. Zoom Ride may update any of the Charges for the Services at any time.
Fares
Zoom Ride will quote you a fare (“Fare”) when you make a request for transportation services (“Ride”). This Fare quote is still subject to modification or change until there is confirmation of the ride request. However, during your trip if you switch or change your destination, add or make multiple stops, or in any way cheat or attempt to abuse the Zoom Ride Platform, we have the option to cancel the Fare quoted to you and instead charge you a variable fare based on two factors — the time plus the distance of your ride.
Cancellation Fee
Riders are at liberty to cancel any requested ride, but such a cancellation shall result in a fee. Whenever a ride request is made but you refuse or fail to honor such request, please note that this shall result in fee. You may also be charged if you fail to show up after requesting a ride. Additional information shall be provided in the Zoom Ride app upon attempt to cancel.
Damage Fee
You shall be responsible for the cost of repair for damage to, or necessary cleaning of, vehicles and property resulting from use of the Services under your Account in excess of normal "wear and tear" damages and necessary cleaning ("Repair or Cleaning"). In situations where a Driver reports that a Rider has taken action requiring the Repair or Cleaning of the Driver’s vehicle, the Rider agrees to pay a “Damage Fee” amounting up to $250. This amount will depend on the type of the damage (this will be determined by the sole discretion of Zoom Ride). We reserve the right, but we are not under any obligation to verify or otherwise require any type of documentation pertaining to the damages before the damage fee can be processed.
High Demand
Please note during period of high demands for Service, our Fares are likely to increase. Based on this agreement, you accept and acknowledge that Charges may increase when there is a high demand for Services. We will do our best to inform you if any high demand multipliers are in effect at the time you make a request.
Refund Policy
Please note that all payments or fees made are non-refundable and final for all payment made on this platform either you chose to terminate the usage of Zoom Ride app or for any other purpose except as determined by Zoom Ride.
Credit Card Authorization
When adding a new method of payment or every ride request, Zoom Ride may ask the authorization of the payment method you selected to check the veracity of the payment process, make sure the cost of the ride will be covered, and most importantly protect against illegal or unauthorized behavior.
Such authorization is not a charge. Keep in mind however that it may minimize your available credit by the authorization amount until the next processing cycle of your bank. In case the amount of our authorization will exceed the total amount on deposit in your account, it is possible that you may be subject to overdraft of NSF charges by the bank that issued your debit or prepaid card. Zoom Ride cannot be held accountable for these charges and will be unable to assist you in getting them back from your issuing bank.
Payments to Drivers
Drivers will receive payment for provisions of Services pursuant to the terms provided upon sign-up within the Zoom Ride app for Driver which forms part of this Agreement.
Restrictions
Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the ‘’Zoom Ride app’’ only for the purpose of service described herein and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this app or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the app or site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders for any reason or no reason at all.
Users agree that they shall not engage in any of the following:
Zoom Ride may serve as a platform for Users to pass information such as online posting of information. Therefore, Zoom Ride shall not be responsible for User’s information or communication with members of the public.
While using the service, Users shall be peaceful, friendly and avoid any act that may constitute inconvenience, maltreatment, contempt, vulgar language and any obscene act to any other party who may be connected with the use of this Service.
You must not in your access or use of the Services cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances, you may be asked to provide proof of identity or other method of identity verification to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity or other method of identity verification.
Any contravention of any of the terms and conditions expressly set out here will result into substantial and irreparable which may also amount to a criminal offense. We will report such contravention and violation to the relevant law enforcement agencies and reveal your identity to them so be properly guided please as we frown against illegality and wrongful use of any portion of the Zoom Ride Platform.
Third Party Links
We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our Website or its Content, and thus we cannot be held liable for the privacy of the information or terms on their website or app as well as their services or that which you voluntarily share with their website or app. Zoom Ride (Zoom Ride app) is not responsible for the provision or support of their Services in any manner. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Confidential Information as well as their products and services.
License
Subject to your compliance with these Terms, Zoom Ride grants you a limited, non-exclusive, non-, revocable, non-transferable license to:
You agree that you are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Zoom Ride app the license to the User.
For easy access and use of your Information for the services described herein, you grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, display your Information to incorporate into other works, such Information, in any media now known or not currently known.
Intellectual property
All content included on this app and website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property Zoom Ride or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Zoom Ride], with copyright authorship for this collection by Zoom Ride, and protected by international copyright laws.
You are granted only limited access for the purpose of viewing the material contained on this website. You are not permitted to publish, manipulate or distribute in any format, any of the copies of the content supplied to you or which appears on this website or use such content in connection with any business or commercial enterprise.
Trademarks and Copyright
All trademarks on this website belongs to each trademarks owners so therefore except the contrary is expressly stated, all persons (inclusive of their names and images), third party trademarks and contents or locations featured on this website are in no way associated or affiliated to Zoom Ride app and should rely on the existence of such connection or affiliation. Where a brand name is referred to, it is only used to describe the products and services and it is in no way an assertion that such products or services are endorsed by or connected to Zoom Ride app.
Disclaimer
This disclaimer governs the use of our service. Please note that by using this service, you agree to be bound by the content of this disclaimer. If you are at variance with any part of this disclaimer, please do not use this service.
The Information from, on or through this platform is provided ‘’AS-IS’’ ‘’AS AVAILABLE’’ and we disclaim all warranties, express or implied (including but not limited to the disclaimer of any implied warranties of merchantability and fitness to purpose.
While we ensure that the information on here is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this platform and the use of this service (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
We do not warrant that your use of the Zoom Ride Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error- free, or will meet your requirements, that any defects in the Zoom Ride Platform will be corrected, or that the Zoom Ride Platform is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the Zoom Ride Platform or Services.
You agree that under no circumstances, shall Zoom Ride its officers, agents or anyone else involved in creating or providing the service be liable for any direct, indirect, incidental, special or consequential damages including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the service or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, communication failure, theft, destruction or unauthorized access to our records, programs or services.
Zoom Ride does not warrant that the quality of any products, services, information, or other Materials purchased or obtained by you through the Service will meet your expectations, or that any errors in the Service will be corrected.
Zoom Ride does not provide transportation services, and Zoom Ride is not a transportation carrier. Zoom Ride is not a common carrier or public carrier. It is up to the Driver to decide whether or not to offer a ride to a Rider contacted through the Zoom Ride Platform, and it is up to the Rider to decide whether or not to accept a ride from any Driver contacted through the Zoom Ride Platform. We cannot ensure that a Driver or Rider will complete an arranged transportation service. We have no control over the quality or safety of the transportation that occurs as a result of the Services.
By using the Zoom Ride Platform and/or our Services, you acknowledge and agree that such use is at your own risk. Zoom Ride `is responsible only for transportation of its own vehicles in accordance with applicable tariffs and limitations and assumes no responsibility for any acts or omissions of others, except as imposed by law. Unless caused by its own negligence or that of its employees, Zoom Ride shall not be liable for loss, damage, or delay caused by (1) any action or inaction by a Rider or guest of a Rider, (2) the nature of the property or defect, (3) weather delays, (4) an act of God, public enemies or terroristic activity, (5) bad conditions of roads or (6) any other causes beyond Zoom Ride’s control.
Zoom Ride is not responsible for the conduct, whether online or offline, of any User of the Zoom Ride Platform or Services. You are solely responsible for your interactions with other Users. We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders. By using the Zoom Ride Platform and participating in the Services, you agree to accept such risks and agree that Zoom Ride is not responsible for the acts or omissions of Users on the Zoom Ride Platform or participating in the Services.
You are responsible for the use of your User Account and Zoom Ride expressly disclaims any liability arising from the unauthorized use of your User Account. Should you suspect that any unauthorized party may be using your User Account or you suspect any other breach of security, you agree to notify us immediately.
Indemnity
You will defend, indemnify, and hold Zoom Ride including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the Zoom Ride Platform and participation in the Services, including: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party, including, Driver, Riders, other motorists, and pedestrians, as a result of your own interaction with such third party; (3) any allegation that any materials that you submit to us or transmit through the Zoom Ride Platform or to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (4) your ownership, use or operation of a motor vehicle or passenger vehicle, including your provision of Services as a Driver; and/or (5) any other activities in connection with the Services. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.
Limitation of Liability
ZOOM RIDE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF ZOOM RIDE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ZOOM RIDE SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (I) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (II) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF ZOOM RIDE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ZOOM RIDE SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND ZOOM RIDE’S REASONABLE CONTROL. THE ZOOM RIDE APP MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR OTHER SERVICES WITH THIRD PARTY SERVICE PROVIDERS, HOWEVER ZOOM RIDE SHALL HAVE NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR OTHER SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT. ZOOM RIDE RECOGNIZES THAT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THEREFORE IN THOSE JURISDICTIONS, ZOOM RIDE’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.IF THE LAWS APPLY TO YOU, THERE IS POSSIBILITY THAT THE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND THEREFORE GIVE RISE TO OTHER RIGHTS TO YOU.
NOTWITHSTANDING THE FOREGOING, IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ZOOM RIDE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM FOR THE SERVICES, BUT IN NO EVENT GREATER THAN FIVE THOUSAND DOLLARS ($5,000.00). TO THE EXTENT THAT FOREGOING EXCLUSION OF OR THE LIMITATION OF ZOOM RIDE’S MAXIMUM AGGREGATE LIABILITY, IS IN VIOLATION OF THE LAW IN CERTAIN STATES OR JURISDICTIONS, ZOOM RIDE’SMAXIMUM AGGREGATE LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW IN SUCH STATES OR JURISDICTIONS. THE ESSENTIAL PURPOSE OF THIS PROVISION IS TO LIMIT THE POTENTIAL LIABILITY OF ZOOM RIDE ARISING OUT OF THIS AGREEMENT WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES, OUR LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY APPLICABLE LAW. THIS PROVISION SHALL HAVE NO EFFECT ON ZOOM RIDE’S CHOICE OF LAW PROVISION SET FORTH BELOW.
Termination
This Agreement is effective upon your creation of a User Account. This Agreement may be terminated: a) by User, at time by deleting the User Account and ceasing to use the services; or b) by either Party immediately, without notice, upon the other Party’s material breach of this Agreement. In addition, Zoom Ride may terminate this Agreement, suspend your User Account or deactivate your User Account for any reason or no reason at all. In addition Zoom Ride reserves the right to immediately suspend your User Account or deactivate your User Account if you engage in any conduct that we believe, in our sole discretion: (i) violates any term or provision of this Agreement, (ii) violates the rights of Zoom Ride or third parties, or (iii) is otherwise inappropriate for continued access and use of the Services. Unless otherwise expressly agreed in writing, you agree that upon termination, either by you or us, we may delete all Information related to your account and may bar your access to your account and the Services.
Agreement to Arbitration
By agreeing to this Agreement, you agree that you are required to resolve any claim that you may have against Zoom Ride on an individual basis in arbitration, as set forth in this section Agreement to Arbitrate. This will preclude you from bringing any class, collective, or representative action against Zoom Ride, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against Zoom Ride by someone else.
You and Zoom Ride agree that any dispute, claim or controversy arising out of or relating to (a) these this Agreement or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the this Agreement, will be settled by binding arbitration between you and Zoom Ride, and not in a court of law. Notwithstanding the foregoing, where you allege claims of sexual assault or sexual harassment occurring in connection with your use of the Services, you may elect to bring those claims in a court of competent jurisdiction instead of arbitration.
YOU AGREE AND ACKNOWLEDGE YOU HAVE READ THIS ARBITRATION AGREEMENT CLAUSE AND BY GIVING YOUR CONSENT, YOU EXPRESSLY AND CONSCIOUSLY WAIVE ALL RIGHTS TO INSTITUTE AN ACTION IN THE COURT BUT WILL RATHER RESORT AT ALL TIMES TO ARBITRATION AS A MEANS OF EFFECTIVE DISPUTE RESOLUTION.
Applicable Law and Location of Arbitration
The place of arbitration shall be Dearborn, Michigan, or at a location as reasonably geographically close thereto. The arbitration shall be governed by the laws of the State of Michigan. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the AAA’s Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this Arbitration Agreement. The AAA Rules are available at www.adr.org or by calling the AAA at
You and Zoom Ride agree that no federal, state, or any other institution shall have any power to decide or sit to determine any dispute arising between the parties except the Arbitrator.
Powers and Decision of the Arbitrator
The Arbitrator will render an award within the time frame specified in the AAA Rules. Judgment on the arbitration award may be entered in any court having competent jurisdiction to do so. The Arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. An Arbitrator’s decision shall be final and binding on all parties. An Arbitrator’s decision and judgment thereon shall have no precedential or collateral estoppel effect. If a party prevails in arbitration such party will be entitled to an award of attorneys' fees and expenses, to the extent provided under applicable law.
Payment of filing and Arbitration Fees
The payment of fees shall be regulated and construed in accordance with the prescribed rules of AAA Rules, and in accordance with the following set rules as agreed by you and Zoom Ride:
Severability
Any provision of this Arbitration Agreement that is held invalid or unenforceable shall not affect the remaining provisions of this agreement and such other provisions shall remain valid and enforceable while the other invalid provisions or severed provisions shall be negotiated by the parties and brought within the applicable laws.
Confidentiality
You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to Zoom Ride’s business, operations and properties, information about a User made available to you in connection with such User’s use of the Platform, which may include the User’s name, pick-up location, contact information and photo (“Confidential Information”) disclosed to you by Zoom Ride for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of Zoom Ride in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to Zoom Ride with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by Zoom Ride or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of Zoom Ride; becomes known to you, without restriction, from a source other than Zoom Ride without breach of this Agreement by you and otherwise not in violation of Zoom Ride’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that You shall provide prompt notice of such court order or requirement to Zoom Ride to enable Zoom Ride to seek a protective order or otherwise prevent or restrict such disclosure.
Relationship with Zoom Ride
As a Driver, you acknowledge and agree that the relationship between the parties under this Agreement is solely that of independent contracting parties. You and Zoom Ride expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and Zoom Ride; and (2) no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind Zoom Ride, and you undertake not to hold yourself out as an employee, agent or authorized representative of Zoom Ride.
Zoom Ride does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your vehicle. You retain the sole right to determine when, where, and for how long you will utilize the Zoom Ride Platform. You retain the option to accept or to decline or ignore a Rider’s request for Services via the Zoom Ride Platform, or to cancel an accepted request for Services via the Zoom Ride Platform, subject to Zoom Ride’s then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, Zoom Ride shall have no right to require you to: (a) display Zoom Ride’s names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying Zoom Ride’s names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities.
Severability
If any provision of these terms and conditions is found invalid under any applicable law, such provision shall be deleted without affecting the remaining provisions herein.
Assignment
Please not that Zoom Ride is at liberty to assign these terms and conditions without giving you notice but you shall not transfer or assign your rights or obligation whether wholly or partly unless Zoom Ride’s written consent is obtained.
Miscellaneous
Except as provided this Agreement shall be governed by the laws of the State of Michigan without regard to choice of law principles. This choice of law provision is only intended to specify the use of Michigan law to interpret this Agreement and is not intended to create any other substantive right to non- Michigan residents to assert claims under Michigan law whether by statute, common law, or otherwise. Any notices to you shall be provided to you through the Zoom Ride Platform or given to you via the email address or physical address you provide to Zoom Ride during the registration process. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. The words “include,” “includes” and “including” are deemed to be followed by the words “without limitation.” A party’s failure to act
TERMS AND CONDITIONS -F
Zoom Ride does not discriminate. Zoom Ride follows all federal, state, and local laws prohibiting discrimination. Driver and Rider photos are provided for the safety of both Drivers and Riders. Zoom Ride will also make every attempt to accommodate requests based on religious practice and disability access.
Welcome to the Zoom Ride, we run and control Zoom Ride app and we provide services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). This Agreement between you (“you”, “your” or “yours”) and Opio, LLC and its subsidiaries and affiliates (“Zoom Ride,” “we,” “us” or “our”) with respect to your use of the Zoom Ride application, website, and/or technology platform (collectively, the “Zoom Ride Platform”) and our Services (as defined below). Please read this Agreement carefully before using the Zoom Ride Platform or our Services. In addition, when you use our app or any of our services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. ACCESSING, BROWSING OR OTHERWISE USING THE ZOOM RIDE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
PLEASE TAKE NOTICE: THAT THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE WHICH GOVERN YOUR USE OF THIS APP, AND THE MANNER OF SETTLING DISPUTES WITH ZOOM RIDE. PLEASE BEAR IT IN MIND THAT ANY DISPUTE TO BE RESOLVED WITH ZOOM RIDE MUST BE ON AN INDIVIDUAL CAPACITY; AND THEREFORE, PLAINTIFF OR CLASS MEMBER IN ANY CLASS, OR REPRESENTATIVE ACTIONS ARE NOT ALLOWED. SUCH DISPUTE SHALL BE SUBJECT TO A FINAL ARBITRATION AND BINDING ARBITRATION.
Changes and Modifications to this Agreement
We shall have the right at any time and without prior notice, at our sole discretion, to revise this Agreement or to impose new terms and conditions with respect to access to or use of the Services. Such revisions and additions shall be effective immediately upon posting the revised or additional terms and conditions. You are responsible for reviewing this Agreement periodically for any modification that may affect your rights or obligations. You agree that you shall be deemed to be apprised of and bound by any modification to this Agreement. Any access of the Zoom Ride Platform or use of our Services by you after revisions or additions to this Agreement shall constitute and be deemed to be your acceptance of such revisions or additions.
The Services
Zoom Ride Platform is a platform whereby persons desiring transportation services (‘’Riders’’) are able to meet service providers (each a ‘’Driver’’) who in turn offers to the Rider transportation services to the Rider’s desired place of destination and/or may provide for delivery services and logistics (the “Service”).
The Driver and the Rider (collectively referred to as ‘’User” or “Users”’) must maintain an account with Zoom Ride in order to be able to access or use this Service. A User must register for and maintain an active personal User Account (defined below).
As a User, you agree that Zoom Ride app can link you up with either a Driver or a Rider using the platform efficiency, location, your destination, user preferences, and cancellation of any arrangement made between Driver and a Rider.
FOR SECURITY PURPOSES, IF AN RIDER OR DRIVER INITIATES THE SOS BUTTON FEATURE WITHIN THE ZOOM RIDE APP, WE LIVE STREAM AND RECORD (WITH AUDIO) INSIDE THE VEHICLES THROUGH CAMERAS WITHIN THE DRIVER VEHICLES AND/OR THROUGH THE CAMERA OF THE RIDER’S DEVICE. ALL DRIVERS, RIDERS AND OTHER PERSONS WITHIN ZOOM RIDER VEHICLES (INCLUDING MINORS) MAY BE VIEWED AND/OR RECORDED (WITH AUDIO) AT ANY TIME. PERSONS OUTSIDE OF A VEHICLE BUT WITHIN ITS IMMEDIATE VICINITY MAY ALSO BE VIEWED AND/OR RECORDED`. YOU ACKNOWLEDGE AND AGREE THAT (A) ZOOM RIDE IS THE SOLE OWNER OF ALL SUCH SECURITY RECORDINGS AND (II) ALL SUCH SECURITY RECORDINGS WILL BE MAINTAINED BY ZOOM RIDE IN ACCORDANCE WITH OUR PRIVACY POLICY.
EACH TIME A RIDER REQUESTS OR USES OUR SERVICES, THE RIDER CONSENTS TO THIS SECURITY RECORDING ON BEHALF OF HIS OR HERSELF AND ANY OTHER PERSONS THAT RIDER INVITES INTO THE VEHICLE (INCLUDING MINORS). EACH RIDER IS SOLELY RESPONSIBLE FOR ENSURING THAT ANY OTHER PERSON HE OR SHE INVITES INTO A ZOOM RIDE VEHICLE IS FULLY AWARE OF THESE RECORDINGS AND CONSENTS TO BEING RECORDED BEFORE SUCH PERSON ENTERS ANY ZOOM RIDE VEHICLE. BY ENTERING A ZOOM RIDE VEHICLE, EACH RIDER AGREES THAT HE OR SHE HAS RECEIVED SUCH CONSENT FROM SUCH OTHER PERSONS. EACH TIME A DRIVER ACCEPTS A RIDE OR USES OUR SERVICES, THE DRIVER CONSENTS TO THIS SECURITY RECORDING.
User Account and Information
In order to use our Services, you must register for and maintain an active personal user account (“User Account”). Account registration requires you to submit to Zoom Ride certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method supported by Zoom Ride. In order to use our Services, Drivers must at all times have an active account picture that is their driver’s license id photo or a photo approved by Zoom Ride as an active account picture. You agree to maintain accurate, complete, and up-to-date information in your User Account. Your failure to maintain accurate, complete, and up-to-date User Account information, including without limitation, having an invalid or expired payment method on file or a Driver’s failure to maintain an active account photo, may result in your inability to access or use the Services. You are responsible for all activity that occurs under your User Account, and you agree to maintain the security and secrecy of your User Account username and password at all times. Unless otherwise permitted by Zoom Ride in writing, you may only possess one User Account.
The Zoom Ride Platform may only be accessed and used by persons who can form legally binding contracts under applicable law. The Zoom Ride Platform shall not be available to minors (persons under the age of 18). When you agree to be a User, you represent and warrant that you are at least 18 years old. You also represent and warrant that you have the capacity, right and authority to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons to use your User Account, and you agree that you are the sole authorized user of your account.
As a User Account holder, you agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you always exit from your account at the end of each session. You agree that Zoom Ride cannot and will not be liable for any loss or damage arising from your failure to comply with these requirements.
When you open an account with us, ensure to always provide true, correct information and complete information. If we find out that the information you provide to us is incorrect or inadequate, it will result to a breach of the terms and conditions set forth herein; and may leave us with no choice than to terminate your account on our service.
Communications with Zoom Ride
Pursuant to this Agreement or by using the Zoom Ride Services, Users agree to receive various communications from Zoom Ride. This includes the following: e-mail; SMS or text messages; calls; and push notifications. Users agree that SMS or texts, calls or messages that are prerecorded may be produced through automated telephone dialing systems.
Any type of communications from Zoom Ride, may include but are not limited to the following items:operational communications about your User account or using the Zoom Ride Services. This includes updates about new and existing features on the website or application, marketing and advertising communications about promotions from us or our third-party partners. This also includes any news about Zoom Ride and other types of industry news and developments. Standard text messaging rates and charges applied by your network provider will apply to the text messages that will be sent.
IF YOU NO LONGER WANT TO RECEIVE COMMUNICATIONS LIKE PROMOTIONAL AND MARKETING EMAILS, YOU CAN UNSUBSCRIBE AND REMOVE YOURSELF FROM OUR PROMOTIONAL EMAILING LIST BY CLICKING THE UNSUBSCRIBE OPTION FOUND IN THE PROMOTIONAL EMAIL. IF YOU NO LONGER WANT TO RECEIVE ANY PROMOTIONAL CALLS, MESSAGES OR TEXTS, YOU MAY DO SO BY FOLLOWING THE INSTRUCTIONS THEREIN.
Network Access and Devices
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Zoom Ride does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
Referral and Promotion
Zoon Ride, in its sole discretion, may make available promotions with different features to any Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with Zoom Ride. Zoom Ride reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that Zoom Ride determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.
In connection with any promotions or promotion codes, You agree that:
From time to time, Zoom Ride may offer Users incentives to refer your friends and family to become new Riders of the Zoom Ride Platform (the “Referral Program”). These incentives may come in the form of Zoom Ride credits or any other form as Zoom Ride deems appropriate. Zoom Ride may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion. Your distribution of Zoom Ride codes and participation in the Referral Program is subject to this Agreement and the specific Referral Program rules.
Payment/Manner of Charging
As a Rider, you understand and agree that a request and/or use of the Services will result in charges to you (“Charges”). Charges for Services include Fares and other applicable fees, tolls, surcharges, and taxes as set forth in the Zoom Ride app, plus any tips to the Driver that you elect to pay. Zoom Ride has the authority and reserves the right to determine and modify pricing by quoting you a price for a specific ride at the time you make a request. Pricing may vary based on the type of service you request as described in the Zoom Ride app. You are responsible for reviewing the applicable price quote within the Zoom Ride app and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof. Zoom Ride may update any of the Charges for the Services at any time.
Fares
Zoom Ride will quote you a fare (“Fare”) when you make a request for transportation services (“Ride”). This Fare quote is still subject to modification or change until there is confirmation of the ride request. However, during your trip if you switch or change your destination, add or make multiple stops, or in any way cheat or attempt to abuse the Zoom Ride Platform, we have the option to cancel the Fare quoted to you and instead charge you a variable fare based on two factors — the time plus the distance of your ride.
Cancellation Fee
Riders are at liberty to cancel any requested ride, but such a cancellation shall result in a fee. Whenever a ride request is made but you refuse or fail to honor such request, please note that this shall result in fee. You may also be charged if you fail to show up after requesting a ride. Additional information shall be provided in the Zoom Ride app upon attempt to cancel.
Damage Fee
You shall be responsible for the cost of repair for damage to, or necessary cleaning of, vehicles and property resulting from use of the Services under your Account in excess of normal "wear and tear" damages and necessary cleaning ("Repair or Cleaning"). In situations where a Driver reports that a Rider has taken action requiring the Repair or Cleaning of the Driver’s vehicle, the Rider agrees to pay a “Damage Fee” amounting up to $250. This amount will depend on the type of the damage (this will be determined by the sole discretion of Zoom Ride). We reserve the right, but we are not under any obligation to verify or otherwise require any type of documentation pertaining to the damages before the damage fee can be processed.
High Demand
Please note during period of high demands for Service, our Fares are likely to increase. Based on this agreement, you accept and acknowledge that Charges may increase when there is a high demand for Services. We will do our best to inform you if any high demand multipliers are in effect at the time you make a request.
Refund Policy
Please note that all payments or fees made are non-refundable and final for all payment made on this platform either you chose to terminate the usage of Zoom Ride app or for any other purpose except as determined by Zoom Ride.
Credit Card Authorization
When adding a new method of payment or every ride request, Zoom Ride may ask the authorization of the payment method you selected to check the veracity of the payment process, make sure the cost of the ride will be covered, and most importantly protect against illegal or unauthorized behavior.
Such authorization is not a charge. Keep in mind however that it may minimize your available credit by the authorization amount until the next processing cycle of your bank. In case the amount of our authorization will exceed the total amount on deposit in your account, it is possible that you may be subject to overdraft of NSF charges by the bank that issued your debit or prepaid card. Zoom Ride cannot be held accountable for these charges and will be unable to assist you in getting them back from your issuing bank.
Payments to Drivers
Drivers will receive payment for provisions of Services pursuant to the terms provided upon sign-up within the Zoom Ride app for Driver which forms part of this Agreement.
Restrictions
Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the ‘’Zoom Ride app’’ only for the purpose of service described herein and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this app or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the app or site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders for any reason or no reason at all.
Users agree that they shall not engage in any of the following:
Zoom Ride may serve as a platform for Users to pass information such as online posting of information. Therefore, Zoom Ride shall not be responsible for User’s information or communication with members of the public.
While using the service, Users shall be peaceful, friendly and avoid any act that may constitute inconvenience, maltreatment, contempt, vulgar language and any obscene act to any other party who may be connected with the use of this Service.
You must not in your access or use of the Services cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances, you may be asked to provide proof of identity or other method of identity verification to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity or other method of identity verification.
Any contravention of any of the terms and conditions expressly set out here will result into substantial and irreparable which may also amount to a criminal offense. We will report such contravention and violation to the relevant law enforcement agencies and reveal your identity to them so be properly guided please as we frown against illegality and wrongful use of any portion of the Zoom Ride Platform.
Third Party Links
We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our Website or its Content, and thus we cannot be held liable for the privacy of the information or terms on their website or app as well as their services or that which you voluntarily share with their website or app. Zoom Ride (Zoom Ride app) is not responsible for the provision or support of their Services in any manner. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Confidential Information as well as their products and services.
License
Subject to your compliance with these Terms, Zoom Ride grants you a limited, non-exclusive, non-, revocable, non-transferable license to:
You agree that you are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Zoom Ride app the license to the User.
For easy access and use of your Information for the services described herein, you grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, display your Information to incorporate into other works, such Information, in any media now known or not currently known.
Intellectual property
All content included on this app and website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property Zoom Ride or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Zoom Ride], with copyright authorship for this collection by Zoom Ride, and protected by international copyright laws.
You are granted only limited access for the purpose of viewing the material contained on this website. You are not permitted to publish, manipulate or distribute in any format, any of the copies of the content supplied to you or which appears on this website or use such content in connection with any business or commercial enterprise.
Trademarks and Copyright
All trademarks on this website belongs to each trademarks owners so therefore except the contrary is expressly stated, all persons (inclusive of their names and images), third party trademarks and contents or locations featured on this website are in no way associated or affiliated to Zoom Ride app and should rely on the existence of such connection or affiliation. Where a brand name is referred to, it is only used to describe the products and services and it is in no way an assertion that such products or services are endorsed by or connected to Zoom Ride app.
Disclaimer
This disclaimer governs the use of our service. Please note that by using this service, you agree to be bound by the content of this disclaimer. If you are at variance with any part of this disclaimer, please do not use this service.
The Information from, on or through this platform is provided ‘’AS-IS’’ ‘’AS AVAILABLE’’ and we disclaim all warranties, express or implied (including but not limited to the disclaimer of any implied warranties of merchantability and fitness to purpose.
While we ensure that the information on here is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this platform and the use of this service (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
We do not warrant that your use of the Zoom Ride Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error- free, or will meet your requirements, that any defects in the Zoom Ride Platform will be corrected, or that the Zoom Ride Platform is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the Zoom Ride Platform or Services.
You agree that under no circumstances, shall Zoom Ride its officers, agents or anyone else involved in creating or providing the service be liable for any direct, indirect, incidental, special or consequential damages including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the service or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, communication failure, theft, destruction or unauthorized access to our records, programs or services.
Zoom Ride does not warrant that the quality of any products, services, information, or other Materials purchased or obtained by you through the Service will meet your expectations, or that any errors in the Service will be corrected.
Zoom Ride does not provide transportation services, and Zoom Ride is not a transportation carrier. Zoom Ride is not a common carrier or public carrier. It is up to the Driver to decide whether or not to offer a ride to a Rider contacted through the Zoom Ride Platform, and it is up to the Rider to decide whether or not to accept a ride from any Driver contacted through the Zoom Ride Platform. We cannot ensure that a Driver or Rider will complete an arranged transportation service. We have no control over the quality or safety of the transportation that occurs as a result of the Services.
By using the Zoom Ride Platform and/or our Services, you acknowledge and agree that such use is at your own risk. Zoom Ride `is responsible only for transportation of its own vehicles in accordance with applicable tariffs and limitations and assumes no responsibility for any acts or omissions of others, except as imposed by law. Unless caused by its own negligence or that of its employees, Zoom Ride shall not be liable for loss, damage, or delay caused by (1) any action or inaction by a Rider or guest of a Rider, (2) the nature of the property or defect, (3) weather delays, (4) an act of God, public enemies or terroristic activity, (5) bad conditions of roads or (6) any other causes beyond Zoom Ride’s control.
Zoom Ride is not responsible for the conduct, whether online or offline, of any User of the Zoom Ride Platform or Services. You are solely responsible for your interactions with other Users. We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders. By using the Zoom Ride Platform and participating in the Services, you agree to accept such risks and agree that Zoom Ride is not responsible for the acts or omissions of Users on the Zoom Ride Platform or participating in the Services.
You are responsible for the use of your User Account and Zoom Ride expressly disclaims any liability arising from the unauthorized use of your User Account. Should you suspect that any unauthorized party may be using your User Account or you suspect any other breach of security, you agree to notify us immediately.
Indemnity
You will defend, indemnify, and hold Zoom Ride including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the Zoom Ride Platform and participation in the Services, including: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party, including, Driver, Riders, other motorists, and pedestrians, as a result of your own interaction with such third party; (3) any allegation that any materials that you submit to us or transmit through the Zoom Ride Platform or to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (4) your ownership, use or operation of a motor vehicle or passenger vehicle, including your provision of Services as a Driver; and/or (5) any other activities in connection with the Services. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.
Limitation of Liability
ZOOM RIDE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF ZOOM RIDE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ZOOM RIDE SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (I) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (II) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF ZOOM RIDE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ZOOM RIDE SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND ZOOM RIDE’S REASONABLE CONTROL. THE ZOOM RIDE APP MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR OTHER SERVICES WITH THIRD PARTY SERVICE PROVIDERS, HOWEVER ZOOM RIDE SHALL HAVE NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR OTHER SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT. ZOOM RIDE RECOGNIZES THAT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THEREFORE IN THOSE JURISDICTIONS, ZOOM RIDE’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.IF THE LAWS APPLY TO YOU, THERE IS POSSIBILITY THAT THE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND THEREFORE GIVE RISE TO OTHER RIGHTS TO YOU.
NOTWITHSTANDING THE FOREGOING, IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ZOOM RIDE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM FOR THE SERVICES, BUT IN NO EVENT GREATER THAN FIVE THOUSAND DOLLARS ($5,000.00). TO THE EXTENT THAT FOREGOING EXCLUSION OF OR THE LIMITATION OF ZOOM RIDE’S MAXIMUM AGGREGATE LIABILITY, IS IN VIOLATION OF THE LAW IN CERTAIN STATES OR JURISDICTIONS, ZOOM RIDE’SMAXIMUM AGGREGATE LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW IN SUCH STATES OR JURISDICTIONS. THE ESSENTIAL PURPOSE OF THIS PROVISION IS TO LIMIT THE POTENTIAL LIABILITY OF ZOOM RIDE ARISING OUT OF THIS AGREEMENT WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES, OUR LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY APPLICABLE LAW. THIS PROVISION SHALL HAVE NO EFFECT ON ZOOM RIDE’S CHOICE OF LAW PROVISION SET FORTH BELOW.
Termination
This Agreement is effective upon your creation of a User Account. This Agreement may be terminated: a) by User, at time by deleting the User Account and ceasing to use the services; or b) by either Party immediately, without notice, upon the other Party’s material breach of this Agreement. In addition, Zoom Ride may terminate this Agreement, suspend your User Account or deactivate your User Account for any reason or no reason at all. In addition Zoom Ride reserves the right to immediately suspend your User Account or deactivate your User Account if you engage in any conduct that we believe, in our sole discretion: (i) violates any term or provision of this Agreement, (ii) violates the rights of Zoom Ride or third parties, or (iii) is otherwise inappropriate for continued access and use of the Services. Unless otherwise expressly agreed in writing, you agree that upon termination, either by you or us, we may delete all Information related to your account and may bar your access to your account and the Services.
Agreement to Arbitration
By agreeing to this Agreement, you agree that you are required to resolve any claim that you may have against Zoom Ride on an individual basis in arbitration, as set forth in this section Agreement to Arbitrate. This will preclude you from bringing any class, collective, or representative action against Zoom Ride, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against Zoom Ride by someone else.
You and Zoom Ride agree that any dispute, claim or controversy arising out of or relating to (a) these this Agreement or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the this Agreement, will be settled by binding arbitration between you and Zoom Ride, and not in a court of law. Notwithstanding the foregoing, where you allege claims of sexual assault or sexual harassment occurring in connection with your use of the Services, you may elect to bring those claims in a court of competent jurisdiction instead of arbitration.
YOU AGREE AND ACKNOWLEDGE YOU HAVE READ THIS ARBITRATION AGREEMENT CLAUSE AND BY GIVING YOUR CONSENT, YOU EXPRESSLY AND CONSCIOUSLY WAIVE ALL RIGHTS TO INSTITUTE AN ACTION IN THE COURT BUT WILL RATHER RESORT AT ALL TIMES TO ARBITRATION AS A MEANS OF EFFECTIVE DISPUTE RESOLUTION.
Applicable Law and Location of Arbitration
The place of arbitration shall be Dearborn, Michigan, or at a location as reasonably geographically close thereto. The arbitration shall be governed by the laws of the State of Michigan. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the AAA’s Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this Arbitration Agreement. The AAA Rules are available at www.adr.org or by calling the AAA at
You and Zoom Ride agree that no federal, state, or any other institution shall have any power to decide or sit to determine any dispute arising between the parties except the Arbitrator.
Powers and Decision of the Arbitrator
The Arbitrator will render an award within the time frame specified in the AAA Rules. Judgment on the arbitration award may be entered in any court having competent jurisdiction to do so. The Arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. An Arbitrator’s decision shall be final and binding on all parties. An Arbitrator’s decision and judgment thereon shall have no precedential or collateral estoppel effect. If a party prevails in arbitration such party will be entitled to an award of attorneys' fees and expenses, to the extent provided under applicable law.
Payment of filing and Arbitration Fees
The payment of fees shall be regulated and construed in accordance with the prescribed rules of AAA Rules, and in accordance with the following set rules as agreed by you and Zoom Ride:
Severability
Any provision of this Arbitration Agreement that is held invalid or unenforceable shall not affect the remaining provisions of this agreement and such other provisions shall remain valid and enforceable while the other invalid provisions or severed provisions shall be negotiated by the parties and brought within the applicable laws.
Confidentiality
You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to Zoom Ride’s business, operations and properties, information about a User made available to you in connection with such User’s use of the Platform, which may include the User’s name, pick-up location, contact information and photo (“Confidential Information”) disclosed to you by Zoom Ride for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of Zoom Ride in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to Zoom Ride with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by Zoom Ride or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of Zoom Ride; becomes known to you, without restriction, from a source other than Zoom Ride without breach of this Agreement by you and otherwise not in violation of Zoom Ride’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that You shall provide prompt notice of such court order or requirement to Zoom Ride to enable Zoom Ride to seek a protective order or otherwise prevent or restrict such disclosure.
Relationship with Zoom Ride
As a Driver, you acknowledge and agree that the relationship between the parties under this Agreement is solely that of independent contracting parties. You and Zoom Ride expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and Zoom Ride; and (2) no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind Zoom Ride, and you undertake not to hold yourself out as an employee, agent or authorized representative of Zoom Ride.
Zoom Ride does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your vehicle. You retain the sole right to determine when, where, and for how long you will utilize the Zoom Ride Platform. You retain the option to accept or to decline or ignore a Rider’s request for Services via the Zoom Ride Platform, or to cancel an accepted request for Services via the Zoom Ride Platform, subject to Zoom Ride’s then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, Zoom Ride shall have no right to require you to: (a) display Zoom Ride’s names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying Zoom Ride’s names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities.
Severability
If any provision of these terms and conditions is found invalid under any applicable law, such provision shall be deleted without affecting the remaining provisions herein.
Assignment
Please not that Zoom Ride is at liberty to assign these terms and conditions without giving you notice but you shall not transfer or assign your rights or obligation whether wholly or partly unless Zoom Ride’s written consent is obtained.
Miscellaneous
Except as provided this Agreement shall be governed by the laws of the State of Michigan without regard to choice of law principles. This choice of law provision is only intended to specify the use of Michigan law to interpret this Agreement and is not intended to create any other substantive right to non- Michigan residents to assert claims under Michigan law whether by statute, common law, or otherwise. Any notices to you shall be provided to you through the Zoom Ride Platform or given to you via the email address or physical address you provide to Zoom Ride during the registration process. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. The words “include,” “includes” and “including” are deemed to be followed by the words “without limitation.” A party’s failure to act with respect to a breach by the other party does not constitute a waiver of the party’s right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between you and Zoom Ride with respect to the subject matter hereof and supersedes all previous understandings and agreements between the parties, whether oral or written.